Terms and Conditions for Casino Rewards
Welcome to the Terms and Conditions for Casino Rewards, accessible through Casino Rewards. These terms govern your use of the services offered by Casino Rewards. By registering and participating in any of the activities hosted by Casino Rewards, you agree to the following terms and conditions. Please read them carefully and note that legal compliance in your jurisdiction is your responsibility.
1. General Provisions
Acceptance of Terms
By accessing Casino Rewards, you indicate your agreement with the terms and conditions laid out in this document. If you do not agree, please refrain from using this site. Your continued use constitutes acceptance of all terms, including any modifications.
Player Responsibility
Players must ensure that use of the services complies with all applicable laws in the player’s jurisdiction. Players are solely responsible for ensuring their online gaming activity is legal in New Zealand.
Jurisdictional Legality
Casino Rewards operates under the jurisdiction of Malta Gaming Authority and Curacao. All gaming activities adhere to the laws applicable under these jurisdictions, as well as local laws of New Zealand.
2. Amendments
Right to Amend
Casino Rewards reserves the right to amend these terms and conditions at any time. Players will be notified of changes via email or on-site notifications. Continued use post-amendment signifies acceptance.
Notification Procedures
Notification of changes will be disseminated through website announcements and registered email addresses. Players are encouraged to review these terms periodically for updates.
3. Eligibility & Registration
Age Requirements
Participants must be at least 18 years of age or older, depending on the age of legal consent in your jurisdiction, to register with Casino Rewards.
Identity Verification
All users must complete identity verification during registration, submitting required documentation as per the KYC process described below.
Single Account Policy
Each player is permitted to maintain only one account. Multi-account creation is strictly prohibited and violators will face account suspension.
4. Game Availability & Restrictions
VPN Prohibition
Using VPN or any method of obfuscation to bypass regional restrictions is prohibited. Players found violating this may face bans and forfeiture of all winnings.
Provider-Specific Restrictions
Some game providers, such as NetEnt, have restrictions on game availability based on geographic locations. Players must check territory restrictions for each game.
Blacklisted Regions
Casino Rewards is unavailable in certain jurisdictions. It is the player’s responsibility to verify that access to Casino Rewards complies with all applicable local laws.
5. Dormant and Inactive Accounts
Definition of Inactivity
An account is deemed inactive if no login is recorded over a 12-month period. Such accounts are subject to dormancy fees and potential closure.
Administrative Fees
Dormant accounts shall incur a fee of €10 per month until reactivation or complete balance depletion.
Balance Management
Funds remaining in dormant accounts remain the player’s property but may be subject to dormancy fees until claimed.
6. Currencies and Crypto
Supported Currencies
Casino Rewards supports major fiat currencies as well as cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and Tether (USDT).
Exchange Rates
Exchange rates for currency conversions will follow real-time market updates. The responsibility for exchange rate fluctuations lies with the player.
| Currency | Conversion Fee |
|---|---|
| BTC | 1% |
| ETH | 1.5% |
| USDT | 0.75% |
Conversion Fees
Conversion fees apply to all transactions and are automatically deducted from the player’s account at the time of conversion.
7. Deposit Policy
Deposit Limits
The minimum deposit amount is set at $10, while the maximum may vary based on the player’s account status and available payment methods.
Third-Party Payments
Deposits must originate from an account registered under your name. Third-party funding is strictly prohibited and will lead to account suspension.
Conversion Rules
Cryptocurrency deposits are converted to the account’s currency upon receipt, based on real-time rates minus applicable conversion fees.
| Minimum Deposit | Maximum Deposit |
|---|---|
| $10 | $5,000 |
8. Withdrawal Policy
Processing Times
Standard withdrawal processing occurs within 0-48 hours, subject to KYC verification.
KYC Verification
Account holders must undergo identity verification, which may take up to 30 days. Failure to comply will result in withdrawal delays.
| Document Type | Required for Verification |
|---|---|
| Government ID | Photo and details matched |
| Proof of Address | Recent utility bill or bank statement |
Payout Limits
Daily withdrawal limits are determined by account status and loyalty tier. Progressive jackpots are exempt from withdrawal limits.
Progressive Jackpot Exceptions
Payouts from progressive jackpots are processed in full, irrespective of regular withdrawal limits.
9. Refund Policy
Refund Request Window
Refunds may be requested within a 24-hour period or up to 30 days following erroneous transactions.
Identity Verification for Refunds
Refund requests require submission of identity verification documents following standard KYC procedures.
10. Anti-Fraud & AML
Fraud Prevention Tools
Casino Rewards employs sophisticated fraud prevention techniques, including real-time transaction monitoring.
Collusion Detection
Systems are in place to detect collusion and prevent fraudulent behaviors, resulting in account suspension upon violation.
Consequences of Suspicious Activity
Suspicious activities warrant immediate freezing of involved accounts and forfeiture of wins.
11. Responsible Gaming
Deposit Limits
Players can set daily, weekly, or monthly deposit limits via Casino Rewards account settings.
Self-Exclusion
Players who wish to self-exclude may do so for periods ranging from 6 months to 5 years, during which account access is restricted.
Cooling-Off Periods
Short-term exclusions, i.e., cooling-off periods, are available from 24 hours up to 3 months.
| Responsible Gaming Option | Time Frame |
|---|---|
| Deposit Limits | Daily/Weekly/Monthly |
| Self-Exclusion | 6 months to 5 years |
| Cooling-Off | 24 hours to 3 months |
12. Limitation of Liability
Disclaimer of Responsibility
Casino Rewards is not liable for technical errors, software malfunctions, or any financial loss incurred as a result of participating in gaming activities.
Software Defects
Casino Rewards ensures all software is regularly tested and verified, though does not guarantee error-free operations.
13. Intellectual Property
Copyrights and Trademarks
All content, logos, and trademarks on Casino Rewards are protected by international intellectual property laws.
Personal Use Restrictions
Players are granted limited rights to personal use of site content, provided usage complies with these terms and conditions.
14. Complaints & Arbitration
Dispute Resolution Process
Players with disputes can contact our support team. Unresolved issues may undergo arbitration under the jurisdiction of Malta or Curacao.
Governing Law
These terms and conditions are governed by the laws applicable in Malta and Curacao, as well as applicable New Zealand local laws.
15. Acknowledgement
By using services provided by Casino Rewards, players acknowledge adherence to these terms and conditions. Your continued use is considered acceptance of all terms above. Legal compliance in relation to online gambling in New Zealand or any judicial authority lies with the player.
Casino Rewards aims to ensure a safe and pleasurable gaming environment. For any questions or clarifications regarding these terms and conditions, please contact our customer service at your earliest convenience. We appreciate your cooperation and understanding.