Terms and Conditions – Casino Rewards
Welcome to Casino Rewards, accessible via caledoniapub.com. These Terms and Conditions (“Terms”) govern your access to and use of the website and any related services. By registering an account or using the platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with any provision outlined below, you must discontinue use of the website immediately.
1. General Conditions and Acceptance
By accessing Casino Rewards, you accept that these Terms form a legally binding agreement between you and the operator of caledoniapub.com. Your continued use of the platform confirms your ongoing acceptance of any policies referenced within this document. These Terms apply in conjunction with applicable laws and regulations, including those relevant to online gaming and financial compliance. It is your responsibility to ensure that participation in online gambling is lawful in your jurisdiction.
Casino Rewards operates under the regulatory framework applicable in Curacao. All disputes and interpretations of these Terms shall be governed by the relevant legal standards of that jurisdiction. If any clause is deemed unenforceable, the remaining provisions shall remain valid and in effect. We reserve the right to refuse service where participation would violate legal or regulatory requirements.
2. Eligibility and Account Registration
To create an account and use the services offered by Casino Rewards, you must meet specific eligibility requirements. Registration requires accurate, complete, and truthful information at all times. You are responsible for safeguarding your login credentials and for all activities conducted under your account. Any misuse or unauthorised access must be reported immediately.
The following rules apply to account registration and maintenance:
- You must be at least 18 years of age to register and participate in gaming activities. Age verification checks may be conducted at any stage of your account lifecycle.
- Only one account per individual is permitted. Creating multiple accounts may result in suspension, forfeiture of winnings, or permanent closure.
- You must provide accurate personal information during registration. Failure to do so may delay withdrawals or lead to account restrictions.
Identity verification may require documentation to confirm your details before withdrawals are processed. The following documents may be requested as part of the KYC process:
| Document | Requirement |
|---|---|
| Passport | Valid document with clear photo and signature |
| Driver license | Current license with visible expiration date |
| Utility bill | Issued within last three months showing full address |
Casino Rewards reserves the right to request additional documentation where necessary to comply with regulatory obligations.
3. Deposits, Currencies, and Payments
Casino Rewards supports both traditional fiat currencies and selected cryptocurrencies. All deposits must originate from accounts registered in your own name, and third-party payments are strictly prohibited. Deposits are subject to minimum and maximum transaction thresholds, which may vary by payment method. Cryptocurrency deposits are converted at the prevailing exchange rate at the time of processing.
The platform supports the following primary currencies:
| Currency | Type |
|---|---|
| NZD | Fiat |
| BTC | Cryptocurrency |
| ETH | Cryptocurrency |
| USDT | Stablecoin |
Minimum deposit amounts start at €10 or the equivalent in supported currency. The maximum deposit per transaction is generally capped at €5,000 or currency equivalent unless otherwise specified. Conversion fees or blockchain network fees may apply when using cryptocurrency. Players are responsible for ensuring that payment details are entered accurately.
4. Withdrawals and Payout Limits
Withdrawal requests are subject to internal review and identity verification procedures. Processing times typically range from 0 to 48 hours after approval, though additional verification may extend this timeframe. Casino Rewards reserves the right to request documentation before approving withdrawals. Failure to provide required documents within 30 days may result in delayed or cancelled payout requests.
The following payout limits apply unless otherwise specified:
- Daily withdrawals are limited to €5,000 or the equivalent in supported currency.
- Monthly withdrawals are capped at €20,000, excluding progressive jackpot winnings.
- Progressive jackpot payouts are not subject to standard withdrawal limits.
Withdrawal approval is conditional upon compliance with anti-fraud and anti-money laundering policies. Funds may be withheld if suspicious or irregular activity is detected. Casino Rewards may conduct enhanced due diligence in cases of large or unusual transactions.
5. Game Access and Restrictions
Game availability may vary depending on jurisdiction and provider-specific restrictions. Certain software providers impose geographic limitations, and players are responsible for ensuring compliance with these requirements. The use of VPNs, proxy services, or any technology intended to mask location is strictly prohibited. Violation of this rule may result in account suspension and confiscation of winnings.
Blacklisted regions are outlined on caledoniapub.com and may be updated periodically. Accessing the platform from a restricted territory constitutes a breach of these Terms. Casino Rewards may block accounts or transactions associated with prohibited regions. It is the player’s responsibility to remain informed about eligibility rules.
6. Dormant Accounts
An account is considered inactive if no login or financial activity occurs for 12 consecutive months. In such cases, Casino Rewards may classify the account as dormant. A maintenance fee of €10 per month may be deducted from the remaining balance during periods of inactivity. This fee will continue until the balance reaches zero or the account is reactivated.
You may reactivate your account at any time by logging in and initiating activity. Reactivation immediately halts further inactivity fees. Casino Rewards reserves the right to close dormant accounts with zero balances. Notice of such actions may be provided via registered contact details.
7. Anti-Fraud and AML Measures
Casino Rewards applies strict anti-fraud and anti-money laundering procedures. Advanced monitoring systems are used to detect suspicious patterns, collusion, and irregular betting behaviour. Accounts identified as engaging in fraudulent activity may be suspended pending investigation. Where appropriate, relevant authorities may be notified.
The following practices are prohibited:
- Collusion between players to manipulate game outcomes.
- Chargeback abuse or false payment disputes.
- Use of stolen or unauthorised payment methods.
Any breach of these policies may result in forfeiture of funds and permanent account closure. Investigations are conducted in accordance with regulatory obligations and internal compliance standards.
8. Responsible Gaming
Casino Rewards is committed to promoting safe and responsible gambling. Players are encouraged to manage their activity using the tools provided within their account settings. Deposit limits, cooling-off periods, and self-exclusion options are available to support responsible behaviour. These measures are designed to help players maintain control over their gaming habits.
The following responsible gaming limits may be applied upon request:
- Daily deposit limits lasting 24 hours.
- Weekly deposit limits lasting seven days.
- Monthly deposit limits lasting 30 days.
Requests for permanent self-exclusion will be processed promptly and cannot be reversed during the exclusion period. Players are encouraged to seek professional support if gambling ceases to be enjoyable or manageable.
9. Limitation of Liability and Intellectual Property
Casino Rewards is not liable for technical malfunctions, server interruptions, or software errors beyond reasonable control. While every effort is made to ensure accuracy and reliability, occasional system issues may occur. In such cases, the operator reserves the right to correct errors, void affected bets, or adjust balances accordingly. Compensation for indirect or consequential losses is not provided.
All content on caledoniapub.com, including text, graphics, trademarks, and software, is protected by intellectual property laws. Users may not copy, reproduce, distribute, or modify content without prior written consent. Access to the platform grants a limited, non-transferable license for personal use only. Commercial exploitation of site content is strictly prohibited.
10. Complaints and Dispute Resolution
If you have a complaint, you should first contact customer support through the official communication channels provided on caledoniapub.com. The operator will review and respond within a reasonable timeframe. If the matter cannot be resolved internally, it may be escalated in accordance with the governing legal framework. Arbitration, where applicable, will take place under the jurisdiction of Curacao.
By continuing to use Casino Rewards, you confirm your understanding and acceptance of these Terms and Conditions. This document constitutes the complete agreement between the parties and supersedes all prior communications or representations related to the subject matter herein.